Refund policy

Return & Exchange Policy

At Ben-Wess Customs, we want you to be happy with your purchase. If you have any concerns with your order, please contact us within 5 days of receiving your item so we can review the issue with you.

For eligible non-custom items, we offer exchanges or store credit only. We do not issue refunds to the original form of payment.

Custom and personalized items are final sale due to the nature of the work. However, if we made an error with your custom order or the item is defective, please contact us within 5 days of receipt so we can make it right.

Seasonal and holiday merchandise is final sale for refunds. When appropriate, we may offer an exchange or store credit instead.

Items being returned for exchange or store credit must be unworn, unused, unwashed, and in original condition, unless the item is being reported as defective.

If you receive an item that is defective, damaged, incorrect, or you have another concern with your order, please call (276) 732-2189 within 5 days of receiving it so we can discuss the issue and determine the best resolution.

Exchanges and store credit are subject to approval.

Shipping charges are non-refundable unless the return is due to an error on our part.