FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us at info@benwesscustoms.com

What services do you offer?

Whether you need a personalized item, custom embroidery for your business, or need to create a unique look for your organization: Ben-Wess Customs can provide exactly the service you need. We are unique in that we accept orders that range from a single custom monogrammed towel to hundreds of embroidered caps, and everything in between.

While our primary focus is custom embroidery, we do offer high quality full color transfers, and silk-screen printed transfers to provide a durable, reasonably priced solution for your printing needs. 

What is your current turnaround?

At this time, our turnaround is 14 business days. Please message us if you need an item even sooner and we will make every effort to accommodate your request.

Where are you located?

We are located at 5108 Kings Mountain Road, Collinsville VA 24078 

What are your hours of operation?

We are open Tuesday - Friday, 11 am to 6 pm. 

Do you offer contract services?

Yes! Whether you are looking for screen printed, DTF, or embroidery services, we handle the entire process. From artwork to digitizing designs, to applying your chosen method of application to various materials. Contact us for pricing at info@benwesscustoms.com

How do I wash/care for my items?

For items with DTF transfers: Turn garments inside out, machine wash cold. Line dry or tumble dry low, remove from dryer immediately. DO NOT IRON DESIGN

For embroidered apparel: Turn garments inside out, machine wash cold. Line dry or tumble dry low. Iron over design if necessary by turning the garment inside out, apply a barrier cloth cover between the iron and the back side of the embroidered design (a piece of fabric or cloth) and iron over the cloth. DO NOT IRON DIRECTLY ON DESIGN

Do you accept returns or exchanges?

We want you to be happy with your purchase. Eligible retail items may be exchanged or returned for store credit within the return window, provided they are unworn, unwashed, and in original condition. 

Local customers are welcome to stop by during regular business hours to see items in person and try on available sizes before purchasing.

Because custom and personalized items are made specifically for you, all custom orders are final sale and cannot be returned, exchanged, or canceled once production has begun.

If you have an issue with an order, please contact us and we'll be happy to help.